The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Accessing Web DiskWeb disk (also known as Web Dav) is a drag-and-drop interface which allows you to access your...
Views: 201
Apache Error LogsWhen you check the error logs, you can see many things. Some things you can ignore: File does...
Views: 164
Apache Handlers, running html as phpApache handlers allow you to control what Apache will do with certain file types. When Apache...
Views: 1041
Apache modules that are on all of our shared/reseller serverscore.c mod_authn_file.c mod_authn_dbm.c mod_authn_dbd.c mod_authn_default.c mod_authn_alias.c...
Views: 202
Can I password protect directories?Login into your cPanel and click on the Password Protect Directories icon, found under Security....
Views: 154
CGI centerThe CGI Scripts are NO LONGER available to use on your account. We apologize for the...
Views: 147
Changing your cPanel style.Login to cPanel and click Change Style. Click the radio button under the style you like. Scroll...
Views: 164
Copy Entire Database or Rename DatabaseIs there a way for me to copy an entire database in cPanel? Go to cPanel > MySQL Databases...
Views: 291
cPAddonsCPaddons is no longer available, as it's outdated and depreciated. You will need to use...
Views: 247
Creating a URL redirect.Login to cPanel and click the Redirects icon. Leave the setting as 301 redirect, as this is...
Views: 174
Custom error pagesTo create a custom error page for your account, please login to cPanel and click Error Pages,...
Views: 154
Do you have a manual for your control panel?Yes, a manual for cPanel is available. Go to http://www.cpanel.net/support/docs/index.htm to view...
Views: 176
Document Root ChangesWe can no longer change the document root for your main (primary) domain. This causes problems...
Views: 163
Error Page CodesWhat are Error Codes? These numbered error codes are how the server tells website visitors about...
Views: 145
GnuPG keysGnuPG is a publicly available encryption scheme that uses the "public key" approach. With GnuPG,...
Views: 140
Hidden FilesHidden file and folder names start with a dot. Examples: .htaccess .htpasswd .fantasticodata...
Views: 145
How do I backup / restore / move from one cPanel host to another?How can I do this myself? (not recommended) If you are moving away from a host who does not give...
Views: 899
How do I create a MySQL database, user, and then delete if needed?Create: If you are using any type of PHP software or keeping a collection of records which need...
Views: 307
How do I create and delete a cron job?Cron Jobs run scheduled tasks at specific times. This is good to set up automated backups and or...
Views: 157
How do I create and remove an Addon Domain?Note: You may not be able to create an Addon Domain if you do not own the domain name, or if your...
Views: 256
How do I deny IP address access?Do you want to stop someone from visiting your website? This tool will block anyone from a...
Views: 154
How to backup/restore your MySQL databaseTo backup the databases please do the following: Login to your control panel and click Backups....
Views: 173
How to change permissions (chmod) of a filePermissions can be very important when it comes to hosting your website. Permissions can allow...
Views: 232
How to change the password of your cPanel accountThe steps to change your cPanel password are as follows: Login to the cPanel Click Change...
Views: 163
How to connect to the MySQL databaseConfiguration Settings: Host = localhost (really, put localhost) Database name =...
Views: 137
How to create blacklistsLogin to cPanel and click the SpamAssassin icon. If you have not already, please enable...
Views: 159
How to create/edit/delete a file using the File ManagerTo modify your files through file manager, please do the following: Login to cPanel and click...
Views: 146
How to disable anonymous FTPAnonymous FTP is disabled by default. You will require a Business plan or better and a dedicated...
Views: 146
How to download a home directory backupBackups are very important part of maintaining a website. It is important to backup your files on...
Views: 350
How to generate/download a full backupA full backup is a backup of all of your files, e-mail, databases, etc. To run a full backup, you...
Views: 137
How to install a script using FantasticoFantastico is a great addition to cPanel, which allows users to install the great open source...
Views: 136
How to log into cPanelIf you recently purchased a new account with SpecHosting, you should type the following...
Views: 159
How to navigate through File ManagerTo access File Manager: Login to cPanel and click File Manager. Choose to open Web Root and...
Views: 150
How to navigate through File ManagerTo access File Manager: Login to cPanel and click File Manager. Choose to open Web Root and...
Views: 136
How to park a domain on an addon domaincPanel has yet to offer this option although it can be done. In order to park a domain on top...
Views: 427
How to Password Protect one file1) Put your .htpasswd above your root so visitors can't access it /home/cpanelusername/.htpasswd...
Views: 164
How to redirect a subdomain to another pageYou might want your sub domain to redirect to another page. To do this, please do the following:...
Views: 359
How to remove a script from FantasticoThere may be a time when you would like to remove a script which was installed through Fantastico...
Views: 165
How to upload a file using the File ManagerTo upload a file through File Manager, please do the following: 1. Login to cPanel and click File...
Views: 170
How to upload to an Addon or SubdomainOption 1 In a FTP client enter this information. Host = add on domain name User =...
Views: 156
How to use GZipWe support sending gzip files, or gunziping/gzipping files on the shared server. This is not...
Views: 173
How to view website statistics in cPanel using AWStatsWhen you have a website online, you may want to check on how many people are coming to your...
Views: 587
htaccess long linesSometimes when you edit the .htaccess file in cPanel, the lines must wrap and this causes a line...
Views: 150
I accidentally deleted the public_html or www folder.If you delete the www folder, your site should still load properly. If you delete the...
Views: 182
I already own a hosting package and want to add a 2nd domain.Any plans allow an unlimited number of additional domains and domain aliases. Shared Web Hosting...
Views: 154
I created an Addon Domain, why did it say Subdomain added?Help! I added an addon domain, but cPanel said a subdomain has been created. Please ignore this!...
Views: 153
I created an Addon Domain, why did it say Subdomain added?Help! I added an addon domain, but cPanel said a subdomain has been created. Please ignore this!...
Views: 154
I want to set the folder for my addon domain to something outside of public_html.The cPanel X3 theme will allow you to specify a path outside of public_html. If you do not see...
Views: 158
Image ManagerThe Image Manager allows you to view and modify images in your account. You can change the size...
Views: 142
Index ManagerGo to cPanel and click Index Manager. Click on a folder icon to look inside. Click on a folder...
Views: 171
Internal Server Error help, 500 errorInternal server errors can be caused by a few different things. Please check the Error Logs in...
Views: 177
Latest VisitorsYou will find an icon for this in cPanel, under the Logs section. This function will show the...
Views: 167
Learn cPanelThese are great resources we hope will help: Learn cPanel cPanel User Manual
Views: 166
Lost database passwordForgot your database's password? You must create a new user with a new password. Do not worry,...
Views: 129
mail folderYou can access these folders and files in your cPanel > File Manager. Simply go to the Home...
Views: 163
My new domain is showing a search portal page, or advertising page.If you recently changed your IP address (i.e. you bought a dedicated IP or an SSL certificate),...
Views: 143
MySQL database size limitThere is no limit for the size of databases. MySQL is only limited to the size of your cPanel's...
Views: 161
Need to review all the scripts in Fantastico?To view all the scripts offered inside Fantastico, including each version and support links,...
Views: 273
None of my CGI scripts are working on the server. How do I get them to work?First, make sure the script files are in the cgi-bin folder. Second, make sure the file...
Views: 385
PHP settings that cannot be changedPHP has been configured to use the following settings on our shared and reseller servers: safe...
Views: 184
phpMyAdminphpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web. Databases...
Views: 157
PhpMyChatPHPChat is a script that was available through cPAddon, in cPanel. Unfortunately, cPAddons are a...
Views: 149
Please read before creating a subdomain.When you create a subdomain in cPanel, you will be asked to choose the name of the subdomain, the...
Views: 162
Please read before creating an Addon Domain.About addon domains Addon Domains are handled like subdomains as far as the server is concerned,...
Views: 143
Proper MIME typesMime types tell browsers how to handle specific extensions. For example, the text/html mime type...
Views: 137
Proxy access for cPanel, WHM, and webmail. Needed to bypass firewalls.With your Linux Shared Hosting accounts, you have access to a control panel that contains the...
Views: 197
public_ftp folderThe public_ftp folder is used for storing files which are available with anonymous FTP. You...
Views: 227
public_html folderThe public_html folder is the web root for your primary domain name. This means that public_html...
Views: 150
Secure cPanel loginHow do I use shared SSL to access cPanel ? Use https and our IP address, forward-slash cpanel...
Views: 169
symlink filesA symbolic link (also symlink or soft link) is a special type of code that contains a reference...
Views: 168
Viewing your disk space usage.Login to cPanel, and under Files, click Disk Space Usage. This page shows you where disk space...
Views: 157
Webmail iconYou can check the webmail for any account by logging into domain.com/webmail with the full...
Views: 140
What are Cron Jobs?A cron job is a Linux command for scheduling a task to be executed sometime in the future. This...
Views: 178
What do I put for the cron job Command to Run?Command lines. Examples only! Bold sections must be changed. Command to run for a php5 cron job...
Views: 219
What happened to the search engine submitter that was in cpanel?It was removed by cPanel because all search engine submitters are obsolete. The search engines...
Views: 153
What is a Document Root folder?The document root is the folder where you keep website files for a domain name. Since cPanel...
Views: 519
What is a favicon?The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also...
Views: 151
What is a parked domain? How do I create and delete one?To add a parked domain, please do the following: Login to cPanel and click the Parked Domains...
Views: 137
What is a subdomain name? How do I create and delete one?To create a subdomain, please do the following: Login to cPanel and click Subdomains. In the...
Views: 159
What is an addon domain?An addon domain is a fully functional domain that can be created from within your control panel....
Views: 139
What is Fantastico?Fantastico De Lux is the leading auto installer for cPanel servers. With more than 10,000...
Views: 144
What is hot linking? How do I enable and disable hotlink protection?Hot link protection prevents other websites from directly linking to files and pictures on your...
Views: 149
What is the difference between parked, addon, and subdomains?A subdomain is a second website, with its own unique content, but there is no new domain name....
Views: 188
What is the path to an addon domain?The path is public_html/addondomain.com and can be accessed via File Manager or FTP. Please...
Views: 137
Why can't I log into my cPanel, WHM, or webmail?Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and...
Views: 156